Call Centre
Patience & Emotional Resilience Course
Vital when handling frustrated, angry, or confused customers call after call.
- Duration
- 10 hours
- Price
- R180
- Profile fit improvement
- +5%
What you will learn
- Understand why Patience & Emotional Resilience is critical in the Call Centre industry.
- Apply practical patience & emotional resilience techniques in real workplace situations.
- Identify common pitfalls and how to overcome them.
- Demonstrate patience & emotional resilience skills during job interviews.
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