About this role
FIELD SERVICE & WORKSHOP TECHNICIAN Location: Pinetown, KZN NON-NEGOTIABLE REQUIREMENTS: Mechanical / Electrical Diploma OR Red Seal. Compressors / Gas / Pumps experience essential. Fully bilingual (English & Afrikaans). ROLE OVERVIEW: The Field Service & Workshop Technician will be responsible for the inspection, servicing, repair, overhaul, assembly, testing and commissioning of vacuum pumps, compressors and blowers. The role combines workshop-based repairs with independent field service, fault-finding and technical support at customer sites. Please note that only candidates who meet all the requirements will be contacted for the opportunity. We look forward to receiving your application! Minimum requirements: Mechanical/Electrical Diploma or relevant Red Seal Trade qualification. Proven experience in end-user repairs and technical knowledge of compressors, gas systems or pumps essential . Experience with vacuum pumps, blowers or other industrial equipment advantageous. Medical gas installation experience advantageous. Fully bilingual in English and Afrikaans. Strong mechanical and hands-on technical skills. Experience with valves, measuring instrumentation or leak detectors advantageous. Strong customer service and reporting skills. Ability to work independently and meet deadlines. Personality Traits: Proactive and self-motivated. Professional and customer-focused. Confident and solution-oriented. Energetic and results-driven. Adaptable and able to work under pressure. Duties and responsibilities: Inspect, service, repair, overhaul, assemble, test and commission vacuum pumps, compressors and blowers. Perform preventative maintenance and breakdown repairs at customer sites. Conduct technical inspections, fault-finding and on-site problem solving. Install and repair vacuum pumps and systems on site. Complete workshop repairs and ensure equipment meets required quality and technical standards. Communicate professionally with customers by telephone and email. Build and maintain strong relationships with technicians, engineers, maintenance managers, consultants, contractors, distributors and end users. Develop the field service business and assist with securing active service contracts. Track previous services and proactively follow up with customers for repeat servicing. Work with the Sales Team to develop service and customer strategies. Identify opportunities to grow service revenue and customer relationships. Prepare and submit accurate weekly and monthly reports on time. Provide regular and accurate feedback to management. Travel to customer sites and within Africa when required. Manage multiple tasks while maintaining service quality and technical standards. Work independently towards service, customer and business objectives.