About this role
Cape Town - Southern Suburbs. Exciting opportunity for an experienced Store Manager with a minimum of 5 years’ retail management experience , ideally within a premium or luxury retail, hospitality or design-led environment. The successful candidate will have a proven track record in leading teams, driving sales and delivering exceptional customer experiences, while taking ownership of the day-to-day running and commercial growth of the store. Key Responsibilities: Lead, coach and manage the retail team, including rosters, performance, training and recruitment Take ownership of daily store operations, security, housekeeping and operational standards Drive daily, weekly and monthly sales performance and improve conversion, average spend and repeat business Build strong relationships with VIP clients and develop effective clienteling and follow-up Oversee stock receiving, replenishment, stock counts and inventory accuracy Manage daily administration, cash controls, banking, reporting and store expenses Resolve customer, staffing and operational issues efficiently and professionally Develop relationships with hotels, concierges, guest houses, tour operators, tour guides and complementary local businesses to increase store traffic and referrals Coordinate store events, launches and collaborations, ensuring smooth execution and effective customer follow-up Provide relevant sales, customer and operational insights while supporting the owner’s creative and merchandising direction Requirements: Minimum 5 years’ retail management experience , with responsibility for a store, team and sales results Premium / luxury retail experience strongly preferred; high-end hospitality or design-led retail experience will also be considered Proven ability to improve sales through team leadership, customer development and follow-up Strong experience in staff management, recruitment, training and performance management Sound stock, cash, administration and reporting skills Confident using retail systems, sales reports and Microsoft Excel Excellent spoken and written English Highly organised, dependable and commercially minded Strong communication and relationship-building skills Able to take ownership, make sensible decisions and follow through without constant supervision Own transport essential ; valid driver’s licence advantageous for local business development Apply: [email protected]