About this role
Our client, a well-established professional services firm, has a vacancy for an IT Technician to provide hands-on support across their Cape Town and Stellenbosch offices, alternating between the two sites. This is a varied, end-to-end support role — from desktop and endpoint support through to Microsoft 365, networking, and security — working closely with senior stakeholders in a fast-paced, professional environment. Key Responsibilities: Provide support for desktops, laptops, mobile devices, printers, and peripherals Troubleshoot hardware and software issues, documenting problems and resolutions Manage the full device lifecycle, from onboarding to offboarding Resolve Helpdesk requests with minimal supervision Support senior stakeholders with a high level of professionalism Troubleshoot Windows 10/11, Microsoft 365, and application issues Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) Assist with endpoint management (Intune/device policies) Support VPNs, Wi-Fi, and LAN/WAN connectivity Perform workstation builds, rebuilds, and lifecycle replacements Enforce security standards, assist with user access reviews and offboarding Administer Active Directory, Azure AD, Group Policy, DNS, DHCP Maintain accurate ticket notes and documentation Assist with asset management, stock control, and vendor liaison Participate in after-hours or weekend standby support when required What We're Looking For: Grade 12 2–4+ years' experience in a corporate IT support environment (professional services or legal environment advantageous) Experience assisting users in person and remotely Windows 10/11 and Microsoft 365 support experience Windows Server with Hyper-V and VMware Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP, SMTP Experience supporting Teams, SharePoint, Exchange, Exchange Online Working knowledge of network infrastructure (LAN/WAN, Wi-Fi, VPN) Working knowledge of endpoint security and patch management Working knowledge of SQL Relevant IT certification(s) preferred (Microsoft, CompTIA, etc.) Valid driver's licence with own reliable transport Willingness to alternate between Cape Town and Stellenbosch offices Please note only shortlisted candidates will be contacted