About this role
An established financial services business is seeking a proactive, organised and service-oriented Medical Aid Assistant to join its team. The successful candidate will provide administrative support to brokers and administrators, assisting with medical aid policy administration, client enquiries and the maintenance of accurate membership records. About the Role An established financial services business is seeking a proactive, organised and service-oriented Medical Aid Assistant to join its team. The successful candidate will provide administrative support to brokers and administrators, assisting with medical aid policy administration, client enquiries and the maintenance of accurate membership records. Key Responsibilities Assist with medical aid quotations and policy amendments. Handle client enquiries professionally and efficiently. Maintain accurate client information, membership documentation and policy records. Liaise with medical aid schemes and relevant service providers. Provide general administrative support to the medical aid team. Assist with membership-related administration and follow up on outstanding queries. Ensure that administrative tasks are completed accurately and within required timeframes. Minimum Requirements Matric certificate. Previous experience in medical aid administration. RE5 qualification and other relevant industry qualifications will be advantageous. Strong administrative and organisational skills. Excellent attention to detail and the ability to work under pressure. Computer literacy; experience with medical aid administration systems will be an advantage. Good communication and client service skills. A positive attitude, professional approach and willingness to learn. The Ideal Candidate The ideal candidate will be service-driven, organised and detail-oriented, with the ability to manage client queries effectively, maintain accurate records and contribute positively to a professional team environment.
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