About this role
We are looking for a Service Advisor to join our team. The incumbent will manage customer communication, coordinate repair and service work Location: Edenvale Key requirement Matric essential Technical background or experience in the motor industry Minimum of 2-3 years experience in a similar service advisor role Own reliable vehicle and valid driver's license Experience working on Evolve or an automotive CRM system Key responsibility Customer service Open and manage job cards accurately in line with workshop procedures Monitor progress throughout the day to ensure customers are always informed about their vehicle Obtain customer authorization for work and cost estimates before proceeding Liaise with the parts suppliers to ensure parts are ordered and received timeously Prepare quotes and invoices and ensure accurate costings for labor, parts and consumables Work closely with the workshop foreman to stay informed about what is happening Ensure all completed vehicles are quality-checked before handover, service books to be stamped and service light must be off Ensure a quote to booking conversion rate of 50%-80% is met Ensure all work is performed in line with company procedures, MIBCO and OHSA requirements
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