About this role
Are you a finance professional with strong Excel skills, an eye for detail and an interest in financial systems and process improvement? An opportunity is available for a Systems Accountant to take ownership of a Loan Management Ticketing System within an established financial services environment. The successful candidate will be responsible for ensuring that finance-related tickets are attended to efficiently, journal entries are processed accurately and queries from branches are resolved. This role will suit someone who enjoys problem-solving, working with financial information and improving processes to ensure smooth day-to-day operations. Key Responsibilities Take full responsibility for the Loan Management Ticketing System. Ensure all tickets on the internal ticketing system are attended to within the required turnaround time of one hour. Ensure journal entries are processed and posted correctly. Manage and resolve queries received from branches. Investigate and attend to unallocated funds. Provide training and feedback to branches on ticket-related issues. Implement checks and controls to minimise errors and ensure accuracy. Develop and implement policies, procedures and workflows to improve operational efficiency and reduce manual processes. Analyse the ticketing system and recommend improvements. Prepare monthly reports covering: Journals completed. Ticket performance. Issues identified. Plan and coordinate daily ticketing activities to ensure coverage during all business hours. Oversee an additional staff member in future, including reviewing their work and providing feedback. Assist with special projects within the finance function. Obtain and provide information for ad hoc requests from internal and external stakeholders. Maintain a positive experience for branches and clients through efficient query resolution. Job Experience and Skills Required Grade 12 / Senior Certificate. BCom degree or equivalent degree or diploma. At least 2 years' experience in a similar role. Excellent Microsoft Excel, Word and Outlook skills. Sound working knowledge of journal entries. Experience dealing with queries. Strong planning and organisational skills. Ability to follow instructions and procedures. Ability to adapt and respond to change. Ability to cope with pressure and setbacks. High attention to detail and accuracy. For more exciting Finance vacancies, please visit: www.networkrecruitmentinternational.com If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions. We also invite you to contact us to discuss your next career move in finance! For more information, contact: Angelique Jardim Specialist Recruitment Consultant
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