About this role
We are looking for an Operations Manager who will be responsible for leading, managing, and optimizing the day-to-day operations of the call centre to ensure exceptional service delivery, operational efficiency, and achievement of business objectives Requirements Minimum Experience Required 10+ years of senior-level experience in collections or recoveries Proven track record in managing large teams and achieving operational targets Strong understanding of call centre metrics, workforce management, and customer experience best practices. Proficient in campaign and dialer management systems integrated with modern CRM technologies. Experience in managing client relationships within an outsourcing environment Ideal Prior experience in recoveries ecosystems. 10+ years of managerial/team leadership experience. Key Skills & Competencies: Strong leadership and people management skills. Excellent communication, negotiation, and stakeholder management abilities. Analytical mindset with strong problem-solving and decision-making capabilities. Proficiency in call centre technologies, CRM systems, and workforce management tools. Ability to manage multiple priorities in a fast-paced environment. High emotional intelligence and resilience under pressure Please call us on 010 030 0127 for more information. NB: Should you not hear from us in 6weeks please consider your application unsuccessful.