About this role
RECEPTION & BOOKINGS CLERK (GOLF) Somerset West: Our client a renowned five-star golf estate is seeking a professional, articulate and service-driven Reception & Bookings Clerk who will be responsible for ensuring that members and guests receive a warm and memorable welcome from the moment they arrive. Purpose of the Role: To provide a polished and welcoming reception experience while efficiently managing bookings, telephone enquiries and general administrative functions. The successful candidate will contribute to the seamless day-to-day operation of the reception area and uphold the exceptional service standards associated with a prestigious five-star golf estate. Key Responsibilities Welcoming and assisting members and guests in a warm, professional and friendly manner Managing all incoming telephone calls and directing enquiries to the relevant departments Coordinating restaurant, golf and event bookings and ensuring accurate records and confirmations Assisting with top-up and prepaid bookings Conducting daily cash-ups and following correct financial procedures Receiving deliveries and distributing them to the relevant departments Maintaining lost property records and assisting members with general club information Providing general administrative support including printing, scanning and ordering office supplies Assisting with first aid requirements and maintaining the reception first aid box Liaising with the Events Manager regarding club events and corporate functions Communicating event details and requirements to the relevant departments Maintaining a professional, organised and welcoming reception environment Providing exceptional customer service and ensuring guest satisfaction at all times Criteria Minimum 2 years’ experience in a customer service or hospitality-focused role Previous reception, bookings or administrative experience within a hospitality environment will be advantageous Excellent telephone etiquette and communication skills Professional, well-presented and articulate Strong organisational and administrative skills with excellent attention to detail Computer literate with sound knowledge of standard office software Customer-focused with a genuine passion for delivering exceptional service Able to multitask and remain calm and professional under pressure Reliable, flexible and able to work weekends and longer hours when required A positive team player who is able to work effectively with different departments Fully bilingual in English and Afrikaans
View this job on Talently · Find more jobs in South Africa