About this role
Are you passionate about building strong client relationships while driving business growth? An established financial services provider is looking for a Customer Success Consultant to manage and grow an existing client portfolio, ensuring long-term retention, satisfaction, and revenue expansion. This role is ideal for someone who enjoys being client-facing, proactive, and commercially driven, with exposure to banking or payments environments. Key Responsibilities: Manage and grow a portfolio of existing clients through strong relationship management Identify cross-sell and organic growth opportunities within current accounts Onboard new clients and provide ongoing training and support Conduct regular client meetings and on-site visits to strengthen partnerships Monitor customer satisfaction and proactively manage retention risks Maintain accurate client and activity records within the CRM system Provide administrative and sales support to ensure smooth client operations Collaborate with internal teams to resolve client queries efficiently Support marketing initiatives and attend client or industry events Travel as required to engage with clients and support business objectives Skills and Requirements: Matric or equivalent qualification (essential) Formal qualification in sales or marketing (advantageous) Proficiency in MS Office and CRM systems Minimum 3 years’ experience in customer success, sales, or client relationship roles Background in financial services, banking, or payment solutions is essential Proven track record of managing and growing existing client accounts Strong client engagement and relationship-building abilities Commercial mindset with a focus on results and revenue growth Excellent communication and interpersonal skills Highly organised with strong administrative and attention-to-detail skills Comfortable working in a fast-paced, evolving environment Proactive, solution-oriented, and customer-focused Apply now! For more exciting IT vacancies, please visit: https://www.networkrecruitmentinternational.com/it-jobs. If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.