About this role
ACCOMMODATION OPERATIONS COORDINATOR SOMERSET WEST: Our client, an established boutique accommodation property, is seeking a hands-on and organised Accommodation Operations Coordinator to coordinate the day-to-day guest and property operations, ensuring excellent guest experiences, high presentation standards and the smooth coordination of housekeeping, maintenance, bookings and service providers. Purpose: To coordinate the smooth day-to-day operation of the property, ensuring excellent guest servi ce, high standards of presentation and cleanliness, effective housekeeping and maintenance coordination , and accurate administration. Key Responsibilities Coordinating the day-to-day operation and overall presentation of the property Conducting regular inspections of apartments, common areas, gardens and facilities Managing guest communication, enquiries, check-ins, check-outs and complaints Managing bookings, availability and guest communication via online booking platforms Monitoring occupancy, rates and booking calendars Scheduling and coordinating housekeeping staff and ensuring apartments are guest-ready Controlling linen, towels, toiletries, cleaning supplies and other consumables Identifying maintenance requirements and coordinating contractors and service providers Obtaining quotations, following up on repairs and maintaining maintenance records Monitoring property safety, security, fire and gas-related requirements Liaising with suppliers and contractors and checking invoices against work completed Monitoring operational expenditure and maintaining accurate property records Preparing basic operational, occupancy, maintenance and expenditure reports Maintaining a consistently high standard of property presentation, facilities and guest amenities Identifying and resolving operational issues proactively before they impact guests Providing regular feedback to management regarding outstanding issues and required expenditure Assisting with urgent guest, maintenance, security and emergency matters after hours when required Minimum Experience & Requirements Previous experience in guest house, hotel, lodge, holiday accommodation or property operations preferred Strong guest relations and customer service skills Good administrative and organisational abilities Computer literate, with the ability to manage online bookings and basic reporting Excellent communication and interpersonal skills Strong attention to detail and a hands-on approach Proactive, reliable and able to work independently Good problem-solving and coordination skills Own reliable transport preferred Must be comfortable with an after-hours/on-call requirement Candidates residing in Somerset West, Parel Vallei or nearby areas will be considered as the role requires accessibility to the property for occasional after-hours guest and operational matters