About this role
ERP Desktop Support Manager Sandton R 450 000 - R 760 000 Are you an experienced ERP professional with a passion for customer success, service excellence, and team leadership? We are looking for an ERP Support Desk Manager to establish and lead a growing ERP support function. This role combines technical ERP expertise, customer support leadership, service delivery management, and mentoring of support consultants. Key Responsibilities Lead and grow the ERP Support Desk function Act as the senior escalation point for complex ERP issues Drive customer satisfaction, SLA achievement, and service quality Coach and develop junior consultants and support specialists Build support processes, documentation, knowledge bases, and best practices Collaborate with consultants, developers, and technical teams to resolve customer challenges Requirements 8+ years of ERP consulting, implementation, or support experience 3+ years in a support leadership, team lead, or management role Strong understanding of Finance, Supply Chain, Manufacturing, Inventory, and Procurement processes Experience with one or more ERP platforms such as Epicor Kinetic, Microsoft Dynamics 365 Business Central, Dynamics 365 Finance & Supply Chain, SAP, NetSuite, SYSPRO, Infor, or Sage solutions What You'll Bring ✅ Strong customer focus ✅ Excellent troubleshooting and problem-solving skills ✅ Team leadership and coaching capability ✅ Service delivery and stakeholder management experience ✅ Passion for developing people and building high-performing teams Ready to build and lead a best-in-class ERP Support Desk? Apply today.